Introduction
The website “www.esorouxazervas.gr” is an online store selling products via the Internet (hereinafter referred to as “online store” or “website”) created and operated by the Underwear Factory “ZERVAS”, based in Preveza, L. Ioannina 41B and is legally represented by ELENI ZERVA, with VAT number 101392237 and DOU PREVEZAS, email address info@esorouxazervas.gr, telephone service line of the online store:

The following terms and conditions will apply to the use of the online store with the trademark “ZERVAS” located at the online address www.esorouxazervas.gr. Each user who enters and transacts or uses the services of the online store (hereinafter referred to as “visitor” and/or “user” or “customer” depending on whether he is limited to visiting the store only or orders and sells products and services) is deemed to consent to and unconditionally accept the below terms set forth herein, without any exception. If a user does not agree with these terms, then he must refrain from visiting, using the website as well as from any transaction or use of the services of the online store.

GENERAL TERMS

Terms of use
The company reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, whenever it deems it necessary, and undertakes the obligation to inform consumers of any change through the pages of this online store. Contracts through the online store are drawn up in the Greek language.

Information & Products Provided
BIOTECHNIA is committed to the accuracy, truth and completeness of the information listed in the online store regarding both the identity of BIOTECHNIA and the transactions provided through the online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake/mistake in common experience and is entitled to correct them whenever it becomes aware of their existence.

Limitation of Liability
BIOTECHNIA, in the context of its transactions from the online store, is not responsible and has no obligation to compensate for any possible harm or damage resulting from the cancellation of orders, from the non-execution or from the delay in their execution for any reason. It does not guarantee the availability of the products displayed in the online store, but informs the interested customer of the availability or non-availability based on the data kept and undertakes, in the event of a change in these data, to promptly inform the customers of the non-availability. So in this case too he bears no further responsibility. The online store provides the content (eg information, names, photos, illustrations), products and services available through the website “as is”. In no case is BIOTECHNIA liable civilly or criminally for any damage (positive, special or cumulative, which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may be suffered visitor of the online store or a third party for a reason related to the operation or non-operation and/or the use of the website and/or inability to provide services and/or products and/or information available from it and/or any unauthorized interventions third parties in products and/or services and/or information available through it.

Intellectual property rights
All the content of the online store, including distinctive titles, marks, images, graphics, photos, designs, texts, etc., are the intellectual property of BIOTECHNIAS and are protected according to the relevant provisions of Greek law, European law and international agreements or intellectual property of third parties for which VIOTECHNIA has received a license to use for its own exclusive needs and for the operation of the online store. Any copying, transfer or creation of a derivative work based on this content or misleading the public about the real provider of the online store is prohibited. Reproduction, republishing, uploading, communication, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only with the prior written consent of VIOTECHNIA or any other copyright holder. The names, images, logos and distinguishing features listed and describing the online store with the trademark “ZERVAS” or the products or services of VIOTECHNIA or third parties are assets of VIOTECHNIA or third parties respectively, protected by the relevant trademark laws. Their use in the online store does not in any way grant permission or right to use them by third parties.

User responsibility
The user/customer agrees and undertakes to use the services, information and data of the online store, as provided by law and based on the rules of good faith and commercial ethics.
He is obliged not to use the online store with the esorouxazervas.gr brand for:

1. post, publish, email or otherwise transmit any content that is unlawful for any reason, causes unlawful offense and harm to INDUSTRY or any third party or invades the confidentiality or privacy of any person’s information
2. sending, publishing, sending by e-mail or transmitting in other ways any content that offends users’ morals, social values, minors, etc.
3. post, publish, e-mail or otherwise transmit any content that users do not have a right to transmit under the law or applicable contracts (such as inside information, proprietary and confidential information obtained or disclosed as part of work relationships or covered in confidentiality agreements)
4. post, publish, email or otherwise transmit any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of any third party
5. upload, post, e-mail or otherwise transmit any material that contains software viruses or any other codes, files or programs designed to interrupt, damage, destroy or tamper with the operation of any software or computer hardware
6. intentional or unintentional violation of applicable laws or regulations
7. harassing third parties in any way
8. collect or store personal data about other users;

Links to this website.
The links (links), which are included in the online store, lead to pages of the store or in some cases lead the user to go from it (online store) to websites of third party providers, businesses, etc. These associated websites are not under the control of BIOTECHNIA and BIOTECHNIA bears no responsibility for the contents of any such website or any link contained in a related website or any changes or updates to such websites. BIOTECHNIA is not responsible for internet broadcasts or any form of transmission received from any linked website. BIOTECHNIA provides these links to its online store only to facilitate the use of the online store. Their use is not mandatory for the visitor/customer and the fact that they are seen in the online store does not indicate that BIOTECHNIA approves or accepts their content.

Price policy
The BIOTECHNIA online store reserves the right to change prices without prior notification to the customer.

Settlement of Disputes
We inform you that in the event that any dispute arises from the transaction between us for the resolution of which you will have sent us a relevant document request but we have not been able to reach a common agreement between us, you have the option of contacting the platform Online Dispute Resolution online at webgate.ec.europa.eu/odr/, which links directly to the competent independent Consumer Ombudsman (www.synigoroskatanaloti.gr). On this platform you can submit a request to resolve the dispute, in which case our company can then be called by the competent Authority at the email address info@esorouxazervas.gr.
Also, we bring to your attention that our Industry recognizes in good faith the advisory nature of the decisions of the Authority that will be taken and is not committed to the enforceability of these decisions. In any case of non-conciliatory resolution of the dispute through the HED platform, the civil courts are competent.

Return policy

Right of withdrawal.

For health protection or hygiene reasons, the packaging must not have been tampered with or damaged, i.e. the right of withdrawal does not apply in the case of the supply of sealed goods, which are not suitable for return for health protection reasons or for hygiene reasons and which have been unsealed after delivery. The deadline is met if the customer – consumer sends back the goods before the expiry of the 14 calendar day deadline.

The customer – consumer is only charged with the direct cost of returning the goods.

Finally, in any case, to make any product return, you must first contact the product return department by phone at 2682024553.

PERSONAL DATA PROTECTION AND COMPLIANCE POLICY GDPR

We treat the protection of your personal data with responsibility and believe that your data should only be collected and processed when absolutely necessary. For this reason, the website www.esorouxazervas.gr has been designed with the appropriate operational and internal systems and complies with European legislation regarding data protection (Regulation 679/2016 EU – GDPR).

This Policy has been adopted by the company under the brand name “ZERVAS” Underwear Manufacture, with the distinctive title esorouxazervas.gr, which is legally represented by Eleni Zerva. The headquarters of our company is located at the address: Leof. Ioanninon 41Β VAT 101392237 DOI PREVEZAS of the personal data you provide to us. Our company is responsible for protecting you every time you use it www.esorouxazervas.gr either as a simple user, or as a consumer-buyer, or as a Member and to inform you of all the information you need, in accordance with articles 12, 13 and 14 of the new GDPR applicable from May 25, 2018 at the European level.

1. What personal data does esorouxazervas.gr collect and what are the purposes of their processing?

Personal Data is any information that relates to you, or can be attributed to you. Our company may collect simple personal data, such as name, surname, postal code, city, country, telephone, mobile, as well as data of a technical nature, such as email, IP, username, e-mail password our shop etc., which it processes according to what we analyze below. In case we receive your personal data that belong to a special category (e.g. data related to your state of health), we undertake to process them with even greater care and only after your express consent, or in a manner permitted by relevant legislation.

We may collect your data either over the phone (e.g. placing a phone order), online (e.g. registering as a member, placing an online order), or in person (e.g. if you visit our store) in accordance with the following :

In the event that you call us also solely for the purpose of proving your telephone communications and/or orders, the telephone calls received and made by our call center are recorded, a fact which is legally notified to you as soon as you call us and before you give us any of your personal information.

In particular, esorouxazervas.gr collects and processes the following personal data and information about you:

1.1 Website Browsing – Cookies

Like most websites, this one, with your browsing on www.esorouxazervas.gr., your registration as a Member in our Online Store, your registration in the Newsletter Service, the submission of a purchase order in our Online Store, collects and processes personal data and information concerning you, either through cookies or directly from you who grant it to us.

Google Analytics: We also use Google Analytics (GA) to track user activity. We use this data to determine the number of people using our website, to better understand how they find and use our website and to see their journey through the website.

Although GA records data such as your geographic location, device, web browser and operating system, none of this information makes you personally identifiable to us. GA also records your computer’s IP address, which could be used to identify you, but Google does not give us access to this. We consider Google to be a third party data processor, as mentioned below.

Also, with your express consent, we may analyze your own usage behavior on our website to provide you with personalized information. The evaluation of usage behavior includes in particular the areas of the website you stayed on and the links you activated (e.g. shopping cart). With this data we create user profiles classified by person and/or email address in order to better tailor the advertising offer, in particular in the form of a newsletter, website advertisements and print advertising, to your personal interests and to improve online our offers.

Cookies: In order to browse the Website/Online Store, your registration is not required, in which case your direct provision of your personal data or other information concerning you to us is not required. However, the Company during your navigation on its website esorouxazervas.gr and your transaction with us through our services, collects personal data and other information about you through our own Cookies (First Party Cookies) or third parties with whom we cooperate (Third Party Cookies), which data we may use for advertising purposes and promotion, for statistical purposes, for market research purposes in order to optimize our products and services, profiling, to measure the effectiveness of the website, to improve and upgrade its content, to adapt it to the demand and needs of Users , as well as to measure the effectiveness of its presentation and display esorouxazervas.gr on third-party websites.

In addition, they are used by us to connect you to your Account, to remember the products stored in your basket, to connect you to your Account without requiring you to open a new account every time you want to make a purchase in the store us, for verifying problems on our server, etc.

Cookies are small text files that are installed on your computer or electronic device temporarily and transmitted to our server when you visit Esorouxazervas.gr, through the browser you use. None of the Cookies used on the Website collects information and does not gain knowledge of any document or file from your computer.

The data collected by cookies for the above purposes may include the type of browser you use, the type of computer, its operating system, internet service providers, the sites you visit and about links to third-party websites that you may choose through our Website, the products and advertisements you see, the IP address of your PC accessing our Website, User Name, User ID & Password, operating system and browser settings, demographic information about you such as your gender, age, place of residence and other shopping habits and online behaviours.

By browsing the Website and making purchases through our Online Store, you consent to the processing by Esorouxazervas.gr of the information it collects from you through the use of Cookies. You can, however, edit your preferences through the special settings of our site for Cookies.

1.2. Membership Registration – Opening an Account

During the Member registration process, Esorouxazervas.gr collects the personal data that Users voluntarily declare when registering as Members of our Online Store, in order to open an Account. In particular, in this case we collect the email and password, first name, last name, address, postal code, city, which are encrypted, as we analyze below. Your above personal data is used by our Craft in order to open an Account for you through which you can see the history of your transactions, while at the same time you give your consent by providing these details to the Company to keep the password, in order to allows you to access your Account every time you log into it with your password.

If you are under 16 years of age, you MUST have your parents’ consent before registering on www.esorouxazervas.gr.

1.3. Subscribe to the Newsletter service

We will not send you any Newsletter, for any purpose of advertising or promoting our products, if you do not choose to subscribe to our Newsletter service. If you register, Esorouxazervas.gr will collect your e-mail address and send you informative material regarding the products of our Esorouxazervas.gr Online Store, any product offers, gift vouchers and points, advertisements regarding products, commercial partnerships, etc.

If you choose to opt-in to our email newsletter, the email address you submit to us will be forwarded to MailChimp who provide us with marketing services. We consider MailChimp to be a third party data processor, as noted below. The email address you submit will not be stored in the database within the website or in any of our computer systems.

Your email address will remain in MailChimp’s database for as long as we continue to use MailChimp’s services for our email marketing or until you explicitly request to be removed from the list.

In case you do not wish to receive its Newsletter Esorouxazervas.gr and advertising material in general, you can at any time request to be removed from our recipient list, either according to the instructions provided in the Newsletter, or by sending the relevant request to info@ esorouxazervas.gr. From the emails that our Company sends you as part of the Newsletters service, through cookies, the Company records the opening rates of messages you receive from us during the Newletters sending service and the number of clicks on specific links.

If you are under 16, you MUST have your parents’ consent before subscribing to our email newsletter.

1.4. Product Delivery Notification Service

In the event that while browsing our website you want to buy a product, which is not yet available in our warehouse, but we expect to receive it within a short period of time, and only if you ask us for it and give us your express consent we will contact you when we receive this product. This communication will be made via email that you have given us and will only concern your information. We inform you that we will not use your email for any other purpose, and we will delete it from our records in any case after 3 months (even if we have not received the product).

1.5 Purchase of Products from the Online Store Esorouxazervas.gr

For the completion and execution of each online order, whether you choose to purchase as a simple visitor or as a Member of Esorouxazervas.gr, it is necessary to provide your personal information, mainly concerning payment preferences, your contact details and the location delivery of your products. Our Company uses this data for the execution of the contract between us, i.e. for the execution of your order with the sale of the products and their delivery to the address you give us, as well as for making the payment on your behalf. By providing your personal information during the order stage and for the execution of the contract between us, we will send to the e-mail you have given us the notification of receipt and execution of the order by the transport company with which we cooperate. We may also use both your e-mail and your telephone number to send you a message in case we encounter a problem in fulfilling your order or for the employee of the transport company who will deliver the products to you to contact you. in case of any problem or for any other communication with you or notification

1.6. Credit card payment

If you choose a credit card to pay for the product(s) you buy from Esorouxazervas.gr, you must provide us with the type and number of the card, its expiration date, CCV, filling in all the necessary fields in the (secure) order form. We accept credit cards . Transactions in our Online Store via card are protected by the highest online security systems, and in particular transactions are completed through the CardLink interbank system, ensuring a secure transaction environment. Esorouxazervas.gr processes your card details exclusively for the completion of the transaction, i.e. for the payment for the purchase of products from our online store. We do not store the card number, so for every purchase in our online store that you wish to pay by credit card, you will need to re-declare your card details. You are then redirected to the website of the payment service provider. Your credit card details are managed securely and under their own responsibility by the payment service provider, in accordance with what we inform you below.

If you choose to complete a transaction through Paypal, you are automatically transferred to the Paypal environment, which manages your payment. We do not receive knowledge, nor do we keep your account details, nor your passwords.

1.7. Login via account Facebook, Instagram

You can register on the Website or place an order through your Facebook or Instagram account. In this case, Esorouxazervas.gr will ask you to give your permission to have access to any information you have declared on Facebook or Instagram to be public. By choosing to grant this permission, you consent to its access Esorouxazervas.gr to the details of your Facebook or Instagram Account which are public, in order to create a profile for you, for the purposes of targeted advertising of its products based on your profile, and for statistical purposes.

2. Legal basis of processing your data

As can be seen from what we have already described, we never process your data without this processing being necessary and based either 1) in the performance of a sales contract between our company and you as a customer, either 2) in our legitimate interests in maintaining our relationship with you as our customers, either 3) to your prior consent to receive updates on the activity and products of our Craft.

More specifically, our Craft will in no case receive more personal data from you than is necessary for each purpose for which it is collected, nor will it disclose your data to third parties, unless this is absolutely necessary for the execution of us of a service, the provision of which you have requested and is related to the sales contract between us, (e.g. product delivery) or the processing by a third party is necessary for the purposes of our legitimate interests (e.g. carrying out a credit check) or if you have previously given your consent, and/or when the law requires it (eg to execute a court decision, prosecutor’s order, etc.).

Finally, our Craftsmanship does not sell, lease or transfer your personal data to third parties, with the exception of the application of relevant legal dictates and to the competent authorities only, as well as does not collect and process personal data of minor children, unless it has the express consent of their parents.

3. Recipients of your data

The Esorouxazervas.gr may transmit the personal data it collects for you in accordance with the terms of this present, to third parties, but always under conditions that fully ensure that your personal data does not undergo any illegal processing, i.e. other than the purpose of transmission and always in accordance with previous his written agreement Esorouxazervas.gr with them. These agencies are always carefully selected by us and comply with the relevant legislation. In addition, your data may be transferred to countries within the European Economic Area, where all security requirements are met. In the event that we need to transfer your data outside the EEA, this will only be done in accordance with international security requirements and with the maximum protection of your data in mind.

The data kept in our file may be shared with the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legislative provisions. In addition, in the event of a legal provision, official order or official preliminary examination, the Industry has the right without exception to make the relevant data available to the respective service.

In particular, we may transfer your data in accordance with the following:

• To Google, in accordance with what we have already mentioned above, in particular for the use of Google Analytics , & Google Adwords services for the Goodle Display advertising network and the Google Search network
• To Mailchimp, in accordance with what we have already mentioned above, in particular for the provision of Newsletter services.
• To Paypal, to complete the payment of your orders, according to what we describe above.
• On Facebook to display targeted ads if you are a user of the respective application and accept the respective terms.

All of the above agencies are based in the US and are compliant with the interstate agreement known as EU-U.S Privacy Shield.

• advertising companies and advertising service providers in general: Esorouxazervas.gr does not disclose personal data without the consent of the subjects However, the Esorouxazervas.gr may share with third-party advertising service providers statistical information regarding the products purchased, demographic information, information regarding the technical characteristics of the mobile devices used for Users’ access to our Online Store, etc., from which it is not possible to your identification.
• To third parties who provide Esorouxazervas.gr with services related to the operation of the Online Store, such as developers, data analysts, suppliers, data security service providers and subjects’ information, strictly for the purpose of processing their services to us.
• To service providers for hosting our customer database, technical support and management.
• To providers of data security services.
• To companies providing guarding and/or premises monitoring services, through the use of external security systems (e.g. cameras/CCTV).
• To credit institutions, to access our platform and complete your order directly from these credit institutions, as we have already described.
• To transport companies, for the delivery of your order

The Esorouxazervas.gr informs you that the above categories of recipients of your personal data and information are processors on our behalf in accordance with the new Regulation and therefore as such do not process any of your data beyond the above transmission purposes and always act in accordance with express orders and our instructions.

In any case, the employees of Esorouxazervas.gr who have access to your personal data in accordance with the above, are specific and properly trained, while unauthorized access to your data is prohibited.

4. Retention Period

Your data will only be kept on our database for as long as we have a contractual or legal right or it is necessary to keep it. Since we cannot determine this in advance, the retention period may be different from User to User. If, for any reason, our contractual relationship is terminated, we may retain some of your data for as long as necessary (e.g. if the product you purchased is covered by a warranty) and in any case until the statute of limitations for any of our related claims has passed.

Of course, all data we hold about you will be deleted should you choose to delete your Account from Esorouxazervas.gr or where you ask us to do so, unless we are required to keep all or some of them for a longer period of time by law (eg in relation to tax records of sales to you) or to safeguard your vital interest (eg health related reasons).

However, if you simply request deletion from our newsletter, your data will be deleted directly from the respective email distributors (e.g. MailChimp). Also, when you visit our online store without registering as a member (guest visitor), some of your data (e.g. IP address) may be kept in our database for a period of up to 6 months (e.g. for reasons related to any defect possibly detected in a product or any other problem that may arise with your transaction). Although we may keep your data for a certain period of time necessary for the operation of our company, we will never contact you without your express consent or without this being absolutely necessary to fulfill your order or to confirm .

As we describe below, fully respecting the special features of some of our products that you may purchase, access to your previous orders in our database is given only to those of our employees/partners who are necessary for the execution and completion of each order, while we encrypt the details of those customers who have bought from us online without being registered users, in accordance with the above.

Finally, by law, security camera logs are deleted from our systems every 15 days, unless a breach has been detected or otherwise required by law, in which case they may be retained for longer periods.

5. Your rights

We are committed to providing you with the opportunity to exercise all your rights, in accordance with the GDPR, namely the rights to information, access to your data, rectification or deletion and restriction of processing.

In any case that you want to exercise any of your rights regarding any personal data held by us, you can write to Esorouxazervas.gr at the email info@esorouxazervas.gr. You can submit a request to us for free access to your data, however depending on the amount of data that the Esorouxazervas.gr holds for you, we may charge you for our Company’s costs of providing information regarding your data or any other information we hold about you.

In case you wish to delete your Account, or not to receive our newsletters or other advertising actions, you should contact us again at tel. 2682024553 or at email info@ esorouxazervas.gr. and we will do the necessary as soon as possible.

6. Security of your Data

As soon as Esorouxazervas.gr receives your information, security procedures and measures are activated to prevent unauthorized access to them.

Saving Files in Physical Form: Our company may keep records in physical, hard-copy format that contain your personal data (such as contracts, invoices, consent forms, etc.) We keep these records in secured areas protected by locks and accessible only to those our employees or partners need for purposes described in their employment contract. Finally, we use a shredder to destroy physical files to prevent anyone from accessing them without our authorization.

Online Storage: Some of your personal information will be stored in the website database that we maintain. We have implemented graded access to files containing personal data on our network, which is protected by a VPN (Virtual Private Network). Based on this graded access, special codes are required which are provided only to those of our employees or partners who are required to access these files. Our network is additionally protected by protection against viruses (antivirus) and a protection wall (firewall).

File transfer: All internet traffic (file transfer) between this website and your browser is encrypted and transferred via 128-bit SSL protocol. Encryption is essentially a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.

Electronic Communication: Data that will be sent to us by email is protected through the SMTP protocol (Simple Mail Transfer Protocol). Our SMTP servers are protected by TLS (sometimes known as SSL) security protocol, which means that email content is encrypted using SHA-2, 256-bit encryption before it is sent over the internet. Email content is decrypted by our local computers and devices.

Card Details: Additionally, we do not store your card details that you use over the web. Your card details are not visible on Esorouxazervas.gr, because you are automatically transferred to a secure banking environment to complete your order. At the same time, you must also take every possible measure to prevent third parties from gaining access to your account, such as not disclosing your password

We will report any unlawful breach of the database of this website or the database of any third party data processor to all directly concerned, as well as to and authorities, within 72 hours of the breach, as long as it is apparent that the personal data stored in recognizable form, they have been stolen.

7. Changes to privacy policy

This privacy policy may change from time to time in accordance with legislation or industry developments, without prior notice. That is why we invite you to check this page regularly.

8. Contact us below

Before navigating the Website or making any transaction with us, such as for example registering for the Newsletter Service, opening a Member Account or purchasing from our Online Store, we invite you to consult this Policy and make sure that you agree with the terms and conditions we collect and process your personal data.

However, in the event that you would like any clarification or information regarding the terms of this Policy, or have any disagreement, reservation or question, you can contact our Craft Department at tel. 2682024553, or by sending an email to info@esorouxazervas.gr.

Obtain a Copy of Personal Data Held (Article 15 GDPR) | Deletion of Personal Data (Article 17 GDPR)